Self Service Portal

Work in Progress

A self-service portal for a social registry is a digital platform designed to streamline and simplify the process of accessing and managing social services. It empowers citizens to interact with social services independently, reducing administrative burdens and improving service delivery.

Key features

• OpenID Connect integration: The Self Service Portal allows integration with any OpenID Connect (OIDC) client. The portal has an existing integration with eSignet.

• User Portal Access: Users can log in and independently manage various aspects of their social registry profile.

• Form Design and Management: Administrators can design multiple forms tailored to different social programs, enabling streamlined data collection and processing.

• Profile and Contact Management: Users can directly update their profile information and contact details, ensuring accuracy and timeliness.

• Household and Family Management: Users can add and update household and family details, facilitating comprehensive data management.

• Periodic Liveliness Check: Users can perform periodic liveliness checks through ID integration options, maintaining up-to-date records.

• Document Upload: Users can upload important documents as required by various departments, simplifying application processes.

• User Profile Management: Users can view and update their personal information, ensuring their data is current and accurate.

• Notifications and Alerts: Send automated notifications and alerts to users regarding application status, deadlines, and important updates.

Benefits of Self Service Portal in Social Registry

1. Enhanced Accessibility

   • 24/7 Availability: Users can access the portal at any time, from anywhere, making social services more accessible.

   • Reduced Waiting Times: By enabling self-service, the portal reduces the need for in-person visits and long waiting times.

2. Increased Efficiency

   • Streamlined Processes: Automated workflows and digital forms expedite application processing and reduce administrative overhead.

   • Data Accuracy: Direct user input minimises errors associated with manual data entry.

3. Cost-Effectiveness

   • Lower Operational Costs: Reduced reliance on physical offices and staff leads to significant cost savings.

   • Scalability: The API-based design facilitates easy scaling to accommodate growing numbers of users and services.

4. Empowered Citizens

   • Self-Reliance: Users gain greater control over their interactions with social services, fostering independence.

   • Transparency: Real-time updates and status tracking enhance transparency in service delivery.

Design Strategy

• API Based design

• Form.IO for managing form and rendering