Self Service Portal

The Self Service Portal allows an individual registrant seeking assistance to register from any place and any device with internet connectivity. The individual registrant logs in using a foundational or functional ID and then applies for a program.

An OTP or QR code is typically used in addition to a unique ID number to log in for self-registration. The assisting officer uses a biometric device connected to a machine with access to the Self Service Portal to do biometric authentication for assisted registration.

The Self Service Portal registration process assumes that an authentication service is available for ID verification. The portal allows an individual to perform the following functions:

Program management

View the list of available programs
Apply for a new program
Upload supporting documents if required for a program
View the registrant's enrolled programs
Track the status of the application
Track the entitlement status of the program

Profile management

Update personal information and demographic details
View all the demographic information submitted across programs

Depending on the program implementation, the registrant can seek assistance to apply for the same program multiple times. For example, a registrant seeks medical assistance for different treatments. It is assumed that Program administrators applies mechanisms to prevent cases of double-dipping.

Registration process

A program administrator must do these steps to allow registrants to apply for a program:

Create a program.
Create a Self Service Portal form.
Map Self Service Portal form.

Registrant's ID is verified during login. The Self Service Portal seeks consent to share demographic details from the registrant. Upon successful ID verification, the Self Service Portal automatically populates the registrant's demographic details based on the consent provided during login. The registrant fills in the rest of the details and applies for a program.

Features and functionality

Feature	Functionality
My Programs	The list shows only the programs which contain the registered and enrolled registrants. It also shows the enrolled status of the registrants with the program. Total funds awaited indicate the amount the user is eligible to receive for the programs when entitlements are approved for the program cycle. Total funds received indicate the payment made and the amount received by the beneficiary/registrant.
All Programs	It shows the active and available programs, where the registrant can apply/reapply for the relevant program.
My Application	It shows the list of programs that the user has applied for. The generated application ID is shown against each application with the applied date.
My Benefits	The list shows only the programs that contain the applied and enrolled user. It will show the entitlement reference number with the approved entitlement date It also shows the approved entitlement and funds received on each approved entitlement.

Feature

Functionality

My Programs

The list shows only the programs which contain the registered and enrolled registrants.
It also shows the enrolled status of the registrants with the program.
Total funds awaited indicate the amount the user is eligible to receive for the programs when entitlements are approved for the program cycle.
Total funds received indicate the payment made and the amount received by the beneficiary/registrant.

All Programs

It shows the active and available programs, where the registrant can apply/reapply for the relevant program.

My Application

It shows the list of programs that the user has applied for.
The generated application ID is shown against each application with the applied date.

My Benefits

The list shows only the programs that contain the applied and enrolled user.
It will show the entitlement reference number with the approved entitlement date
It also shows the approved entitlement and funds received on each approved entitlement.