Self Service Portal

Introduction

Self-Service Portal allows a registrant seeking assistance to register from any place and any device with internet connectivity. The registrant logs in using a foundational or functional ID and then applies for a program. For self-registration, an OTP or QR code is typically used in addition to a unique ID number to log in. For assisted registration, to do biometric authentication, the assisting officer uses a biometric device connected to a machine which has access to Self-Service Portal.

The Self-Service Portal registration process assumes that an authentication service is available for ID verification. The portal allows an individual to perform the following functions:

• View a list of available programs

• Apply for a new program

• Track the status of the application

• Update demographic information

• Upload supporting documents

• View the registrant's enrolled programs

• View all the demographic information submitted across programs

Depending on the program implementation, the registrant can seek assistance to apply for the same program multiple times. For example, a registrant seeks medical assistance for different treatments. It is assumed that Program administrators will apply mechanisms to prevent cases of double-dipping.

Registration process

A program administrator must do these steps to allow registrants to apply for a program:

• Create a program: To learn the steps, click here.

• Create a Self-Service Portal form: To learn the steps, click here.

• Map Self-Service Portal form: To learn the steps, click here.

Registrant's ID verification takes place during the login. The registrant also provides consent to share demographic details with the Self-Service Portal. Upon successful ID verification, the Self-Service Portal can automatically populates the registrant's demographic details based on the consent provided during login. The registrant fills in the rest of the details and applies for a program. Learn more about self-registration here.

OpenID Connect integration

The Self-Service Portal allows integration with any OpenID Connect (OIDC) client. The portal has an existing integration with eSignet. To learn more about ID verification using e-Signet, click here.

OIDC integration

The Self-Service Portal can integrate with any OIDC server to provide user login.

<image and demo video to be integrated>