Configure SLA escalation

1. Open the policy version (draft) in the editor.

2. On the stage, set SLA (hours) — e.g. 48.

3. Set On SLA breach to one of:

   • notify — emit task_expired events; Caller decides what to do (default).

   • auto-approve — synthesize approve-decisions for all open tasks; advance.

   • auto-reject — synthesize reject-decisions; terminate the request.

   • escalate — add fresh approvers from the rules below.

4. If you chose escalate, an Escalation rules block appears. Click + Add rule and add one or more rules (user / role / group / etc.) that resolve to the escalation approvers (e.g. the supervisors).

5. Save and activate.

The SLA monitor scans every sla.checkIntervalSeconds (default 300s). When a task's due_at passes, its stage's on_breach action fires once for the stage even if multiple tasks expire together.